Our promise to every TPI partner
A partnership built on trust, transparency, and personal support.
Our five commitments
1
We listen to your needs
2
We respond quickly
3
We communicate clearly
4
We value relationships
5
We deliver what we say
Our expectations
When working with Conrad Energy, TPIs are expected to:
Be open and transparent
Clearly explain your role in the process, including your involvement, remuneration and commission structures, so customers have a clear understanding of how you support them.
Act with appropriate authority
Only request quotes or enter into contracts with Conrad Energy where you hold a valid and current Letter of Authority from the customer.
Put the customer first
Take the time to understand each customer’s business and energy requirements, ensuring recommendations and tenders reflect their actual needs.
Represent us accurately and responsibly
Communicate clearly and honestly about our business, pricing and products, and only use Conrad Energy-approved materials and messaging, with our permission.
Maintain fair sales practices
Act with integrity at all times, manage customer interactions professionally, and work collaboratively to resolve complaints promptly and constructively.
Protect customer confidentiality
Handle all customer information responsibly and comply fully with applicable data protection and privacy legislation.
Maintain high standards
Ensure your team is appropriately trained, informed and capable of representing both your customers and the Conrad Energy brand to a high standard.
Operate within the law
Comply with all relevant legislation, including the Bribery Act and the Modern Slavery Act, and maintain appropriate internal procedures to support ongoing compliance.
Support a competitive market
Work constructively with the wider market to give customers clear visibility of suitable, competitive offers and an understanding of the service levels available.
Working together
Our TPIs play an important role in how customers experience Conrad Energy. We expect our partnerships to be represented in a way that builds trust, supports informed decision-making, and reflects the quality, integrity and expertise we bring to the market.
For further detail on how we work with TPIs, please refer to our standard Intermediary Agreement.