What you need to know about the Energy Theft Tip-off Service

Solar panels at sunset

We’ve recently been invited by Crimestoppers to join their Stay Energy Safe campaign, a new initiative aimed at addressing energy theft, an issue that poses significant risks to safety, sustainability, and affordability.

Understanding energy theft

Energy theft affects not only utility companies but also communities and consumers. It occurs when individuals or businesses tamper with meters, bypass them entirely, or engage in other illicit activities to obtain energy or energy equipment. The consequences of energy theft ripple through the entire system, leading to increased costs, compromised safety, and environmental harm.

The role of the Energy Theft Tip-off Service

This innovative service, operated by Crimestoppers, empowers individuals to report suspicious activities anonymously. This will enable the police to swiftly investigate and address potential instances of energy theft.

Energy theft is not only illegal but also dangerous and can result in fatalities as well as shocks, burns and electrical fires.

What to look out for

To effectively combat energy theft, it’s essential everyone is vigilant and aware of the signs that may indicate it is occurring. Here are some key indicators to look out for:

  1. Unusual meter behaviour: Pay attention to any fluctuations or irregularities such as the numbers not moving or running backwards. Sudden spikes or consistently high consumption levels could signal meter tampering or bypass.
  2. Unauthorized connections: Keep an eye out for unauthorized wires, cables, or pipes leading to properties or meters. Check for sparks and loose wires. These may indicate attempts to siphon off energy illegally.
  3. Lack of meter access: If meter readers encounter obstacles or resistance when attempting to access meters for routine inspections, it could be a red flag for potential tampering or unauthorised alterations.
  4. Suspicious activity: Be observant of any suspicious behaviour around our sites and energy infrastructure, such as individuals loitering near meters or engaging in unauthorized maintenance work.
  5. Unexplained power outages: Frequent power outages in a particular area without apparent cause may indicate systemic issues such as overloaded circuits resulting from energy theft.

How to report suspected energy theft

Reporting suspected instances of energy theft is simple and anonymous with Tip-off Service. If you suspect energy theft you can report it 100% anonymously, 24/7, 365 days a year on 0800 023 2777 or by filling out the online form.